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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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D Moomau

August 9, 2025

5  out of  5
rating by D Moomau
"We have had our coverage with state farm for several years. Always received great service. Pam and her team are always helpful with any questions. Carlos has always been my "go to" agent. Great local company who actually have representatives there to talk to."
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Ed Garland

August 8, 2025

5  out of  5
rating by Ed Garland
"Iven, and Carlos were very helpful, efficient, and friendly. Saved quite a bit on Auto and Home coverages. Thank you again!"
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Robert Kime

August 8, 2025

5  out of  5
rating by Robert Kime
"Carlos was thoughtful, helpful and attentive to my insurance needs. He provided a very money saving quote that beat my current rates by nearly 50%!! No one likes to fork over extra $$ for insurance, and Carlos and Pam made my experience enjoyable!"
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Angela LeGrand

August 4, 2025

5  out of  5
rating by Angela LeGrand
"We are from Tennessee and use State Farm but we needed a renters policy in Virginia. Our agent sent us the info for Pam Richie’s office. I worked with Iven, he was a pleasure and took care of us super quick!"
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Lydia Taylor

August 4, 2025

5  out of  5
rating by Lydia Taylor
"Carlos has been amazing to work with over the past 8 years. I highly recommend this State Farm office for insurance!"
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Judson Hatz

August 1, 2025

5  out of  5
rating by Judson Hatz
"Worked with Ellen to help switch my car insurance over after I moved from out of state. Very seamless process and even saved me $40/month on my insurance!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Natasha Rudkivska

July 31, 2025

5  out of  5
rating by Natasha Rudkivska
"Good insurance company. Iven is good assistant."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Brian Preston

July 31, 2025

5  out of  5
rating by Brian Preston
"Iven was amazing Thank you"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Manuel Alejandro Cisneros

July 30, 2025

4  out of  5
rating by Manuel Alejandro Cisneros
"Excellent service , thank you !"
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us, and we’re glad we could meet your insurance expectations. If you have any further suggestions, we’re all ears!"
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seth washinger

July 30, 2025

5  out of  5
rating by seth washinger
"Pam was an instrumental part in my painless switch in insurance. She not only took the time to walk me through all the facets of the new policies but tried every avenue to find the best deals. 10/10. Strongly recommend"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Chandler Hatfield

July 12, 2025

5  out of  5
rating by Chandler Hatfield
"This State Farm office and agents are incredible to work with. They take special care of what you are needing as an individual and family, and they know how to get you an affordable policy that helps with everyday life. Carlos has been especially amazing to work with, and my wife nor I will be leaving this agency anytime soon."
We responded:
"Thank you for taking the time to write such kind words. We will always strive to make sure you are taken care of. "
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Zafer Akin

July 12, 2025

5  out of  5
rating by Zafer Akin
"I am new in the area, rented an apartment, and needed a renters insurance. I contacted State Farm in Harrisonburg and I got in touch with Ellen. We exchanged emails, I talked to her over the phone, she is friendly, explained everything clearly, handled the policy totally online really quick. Thanks for your help."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Subhan Mohebi

July 11, 2025

5  out of  5
rating by Subhan Mohebi
"Thanks for awesome customer service act."
We responded:
"Glad to hear we are providing you with great service!"
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Melissa Spaulding

July 11, 2025

5  out of  5
rating by Melissa Spaulding
"The professionalism and courtesy of our agent Iven was impeccable. He was such a joy talking to and listened to every concern and question I had. State Farm is the top insurance company and I know my parents has had them over 50+ years. Win Win Choice"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Emaleigh Thompson

July 1, 2025

5  out of  5
rating by Emaleigh Thompson
"Iven was incredible. He took time to explain the policy information to me clearly which I’ve never had any previous insurance company do before. He was so patient with answering all of my questions (even the “dumb” ones LOL) and let me know all the discounts I could qualify for. I got such a good deal on my renters and auto insurance and it feels nice to have a local agent for support should I ever need it. He was also very personable so the experience wasn’t awkward at all. 5/5 stars isn’t enough for this office. I’ll recommend them to all my friends and family 😊"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Krystal Trump

June 18, 2025

5  out of  5
rating by Krystal Trump
"Quickly updated my renter's insurance with no hassle. Also handled a recent auto body clean as smooth as can be. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ty Hass

June 18, 2025

5  out of  5
rating by Ty Hass
"Thanks to Ivan I got the best coverage for my needs. He was easy to work with and more than willing to answer all of my questions. First time will all state and WILL be retuning in the future!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Khalil Ali

June 17, 2025

5  out of  5
rating by Khalil Ali
"Good service with nice price"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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A J

June 17, 2025

5  out of  5
rating by A J
"Ivan was amazing and super helpful he knew what he was talking about and explained everything to me very detailed such an amazing person!!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Amanda McCarter

June 14, 2025

5  out of  5
rating by Amanda McCarter
"Ellen is awesome! She takes care of all my insurance needs and makes the whole process super easy. She's always quick to respond, explains everything clearly, and really makes you feel like you're in good hands. It's such a relief knowing I can count on her for anything insurance-related. Highly recommend working with her!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Sherry Gordon

June 13, 2025

5  out of  5
rating by Sherry Gordon
"Excellent!!! Pam was very insightful, helpful and very knowledgeable! My customers experience was something I have experienced in years!! Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Erica Fariss

June 13, 2025

5  out of  5
rating by Erica Fariss
"Ellen is an amazing asset to the State Farm team! She is just the person you need to handle any insurance needs, questions and get great rates for your policies. Ellen was extremely responsive to all my needs and helped me quickly transition from my old out-of-state insurance carrier to State Farm and when we changed cars one day after activating the new policy! I would highly recommend her, and by extension, her team at the Pam Ritchie State Farm Insurance Agency."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Glenda Rodriguez Figueroa

June 13, 2025

5  out of  5
rating by Glenda Rodriguez Figueroa
"Estoy muy agradecida ,por la ayuda que me han brindando para que pudiera hacer reclamo y fuera lo más rápido posible .Han sido de gran ayuda ya que el proceso siempre es muy fácil y te ofrecen su ayuda y son muy amables ."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Iran Bautista

June 10, 2025

5  out of  5
rating by Iran Bautista
"Carlos was very helpful & informative, highly recommend."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ann C

June 8, 2025

5  out of  5
rating by Ann C
"Pam Ritchie and her team are absolutely awesome to work with. They are patient and take the time to answer all questions and understand that insurance can be confusing for some of us. Highly recommend Pam Ritchie for all your insurance needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"