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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rosario Molina

May 15, 2025

5  out of  5
rating by Rosario Molina
"Muy buena atención y amabilidad"
We responded:
"¡Gracias por tu reseña de 5 estrellas! ¡Mi equipo de State Farm y yo estamos felices de ser tus buenos vecinos!"
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Christina Dinges

May 15, 2025

5  out of  5
rating by Christina Dinges
"Carlos was fantastic in assisting me with getting everything switched over! Looking forward to working with Pam Ritchie’s group again."
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Duane Trumble

May 15, 2025

5  out of  5
rating by Duane Trumble
"I’m new to the area, and wanted an agency that felt like neighbors. An agency that looked out for my best interests. I met Carlos, Pam, and the rest of the friendly team who welcomed me, spent time with me to understand my needs, and put a plan together that way surpassed my expectations. It didn’t take a minute to feel like I was a part of their family. Exceptional. There’s nothing better than to feel at peace with great insurance coverage for my family and me. If you want to feel the same way, then don’t hesitate to go see them for your needs. Highly recommended."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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William Digman

May 14, 2025

5  out of  5
rating by William Digman
"The office is always very responsive to anything we need and are very knowledgeable about their products"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Margaret Alger

May 13, 2025

5  out of  5
rating by Margaret Alger
"Carlos was most attentive and quick with answers and quotes as we were looking for a great company that would have our auto and home insurance. He provided all the resources we needed and spent time confirming all the details. This type of wonderful customer service is encouraging these days!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Heidi Smith

Heidi Smith

May 9, 2025

5  out of  5
rating by Heidi Smith
"Excellent service! Carlos will do his best, to get you great coverage!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lana Canybee

April 29, 2025

5  out of  5
rating by Lana Canybee
"Carlos is truly such a big help! Any time me and my husband have questions he is quick with a response! He is very kind. Thank you, Carlos!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Sarai Alvarez

April 25, 2025

5  out of  5
rating by Sarai Alvarez
"Si estás buscando una oficina, donde hablen español y te guíen para tener el mejor seguro, esta oficina es la mejor !"
We responded:
"¡Agradecemos su reseña! Nos complace saber que tuvo una excelente experiencia con nuestra oficina de State Farm. Si necesita ayuda en el futuro, no dude en contactarnos. ¡Estamos aquí para ayudarle!"
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Taz

April 24, 2025

5  out of  5
rating by Taz
"Worked with Carlos to get started on home and car insurance can’t recommend them enough. He always answers any of my questions and lets me know of any upcoming deals going on. Appreciate him and the team at Harrisonburg!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Carina Contreras

April 19, 2025

5  out of  5
rating by Carina Contreras
"Carlos at State Farm was absolutely amazing to work with! He helped me get my business insurance set up in no time. He was incredibly helpful, took the time to educate me, and made sure I understood all my options. Carlos did a lot of the legwork on his own and came back with clear answers and the best plans tailored to my needs. He’s knowledgeable, efficient, and made the whole process stress-free. Plus, he’s Spanish bilingual, which is a huge bonus. Highly recommend working with him!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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REGINA RITCHIE Taylor

March 26, 2025

5  out of  5
rating by REGINA RITCHIE Taylor
"Great bunch to assist you with any insurance needs!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Yves Desir

March 14, 2025

5  out of  5
rating by Yves Desir
"Wonderful people they make feel like home."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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rebwar ALI

October 31, 2024

5  out of  5
rating by rebwar ALI
"She was very helpful and i really she is amazing"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. We do strive to provide the best service possible. We look forward to serving you in the many years to come! "
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Natalie Kuster

October 29, 2024

5  out of  5
rating by Natalie Kuster
"Best service!!!"
We responded:
"We're thrilled to hear you had a great experience with our team at Pam Terry State Farm. Providing top-notch service is our priority, and we’re glad we could assist you with your insurance needs. "
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Dinora Garcia

October 28, 2024

5  out of  5
rating by Dinora Garcia
"I feel happy to have made the decision to change to State Farm. Affordable prices. Jessica is an excellent person. She is always happy to assist me and ask me how I am. You will not regret dealing with her. I 100% recommend this insurance company."
We responded:
"Thank you so much for sharing your positive experience! We're thrilled to hear that you're happy with your decision to switch to State Farm and that Jessica has provided you with excellent service."
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Ethan Shank

August 6, 2024

5  out of  5
rating by Ethan Shank
"Did not have any problems getting my 1972 Datsun insured! Very helpful and friendly!"
We responded:
"Thank you for your positive feedback! We're glad to hear that you had a smooth experience getting your 1972 Datsun insured. Our team strives to provide helpful and friendly service to all our customers. "
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p b

July 21, 2024

5  out of  5
rating by p b
"Pam and Carlos are amazing! Always super responsive and friendly, and able to answer all my questions on policies and coverages. I appreciate how they happily make time for their clients and how quick they can quote and issue new policies. I wouldn't consider going anywhere else for my VA coverage!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your positive experience with us! Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with."
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Lana Sawaie

June 27, 2024

5  out of  5
rating by Lana Sawaie
"Thank you for all the special service you give me. Ellen Rogers , is the best insurance agent ever , who worries for me, and makes sure my insurance needs are met , my claim was submitted promptly by her and my car was fixed in hours. Thanks again for all what you do."
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Triston Fulford

June 7, 2024

5  out of  5
rating by Triston Fulford
"Jess's communication was excellent (one might even say superb). I'm extremely satisfied with our call, and not just because I like my new rate so much!"
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natalya rosinskiy

May 30, 2024

5  out of  5
rating by natalya rosinskiy
"Pam Terry is the best place to get your State Farm insurance. They take care of ur needs and explain ur coverages to you in an understanding manner. This place is the way to go for life insurance as well!"
We responded:
"Thank you for sharing your positive experience with our agency! It's great to hear that we have taken care of your needs and provided clear explanations of your coverages. We appreciate your recommendation for life insurance as well. "
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Jessica McDonald

May 30, 2024

5  out of  5
rating by Jessica McDonald
"The people in this office were very patient and kind. They took extra time to explain my coverage to me and to answer all of my questions. Great service and a great experience"
We responded:
"Thank you for your review, Jessica! We truly appreciate your feedback and business!"
Profile photo of T. R. Roberts

T. R. Roberts

April 30, 2024

5  out of  5
rating by T. R. Roberts
"I love the staff in this entire office! Pam has a direct, warm personality that puts you right at ease. Everyone in the office is very friendly and approachable. They really make you believe that there are no stupid questions - and with insurance, I had a lot! I've never had an agent who made me feel so comfortable and also so safe at the same time. I left there with policies I actually understood for the first time ever! I will absolutely never change agents willingly again and I recommend Pam's team to everyone I know!"
We responded:
"We understand that insurance can be a complex topic, and we're glad that our team was able to address all your questions and provide policies that you understood. Our aim is to ensure that our clients feel both comfortable and secure with their coverage, so we're delighted to hear that you left our office feeling that way."
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Olivia Wisenborn

April 30, 2024

5  out of  5
rating by Olivia Wisenborn
"Love this agency"
We responded:
"Thank you, Olivia! We appreciate you!"
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Javier Martinez

April 30, 2024

5  out of  5
rating by Javier Martinez
"Great staff and outstanding service."
We responded:
"We appreciate this feedback and review, Javier. Thank you!!!"
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Rita Chapman

April 29, 2024

5  out of  5
rating by Rita Chapman
"Very friendly and professional"
We responded:
"We appreciate your review, Rita, thank you!"